Frequently Asked Questions
1. What is the typical lead time for shipment?
Standard machines usually ship within 15 days after receiving the deposit. For customized machines, the timeframe is typically more than 25 days.
2. How are technical problems handled during the warranty period?
If the machine encounters issues during the warranty period, we provide free replacement components or dispatch engineers to perform necessary repairs.
3. Do you provide installation and operation training?
Yes, professional engineers can be sent to your working site for equipment installation, adjustment, and comprehensive operation training.
4. Can the machines be customized for specific sizes?
Absolutely. Every machine can be customized to meet your special requirements and specific glass processing needs.
5. What glass thicknesses can this CNC machine handle?
The standard models support glass thicknesses ranging from 3mm to 19mm, covering most commercial and residential glass needs.
6. What safety features are included with the equipment?
The machine is equipped with an emergency stop button, overload protection, and high-precision safety sensors to ensure safe operation.