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Frequently Asked Questions
1. Are you a professional manufacturer?
Yes, we are a professional manufacture with more than 5 specialized workshops.
2. What kind of after-sales service do you provide?
We offer 24-hour after-sales service with over 12 years of experience in the field. Our communication is barrier-free in fluent English.
3. What is the guarantee period for the machine?
The guarantee is 18 months, with a 2-year quality guaranty for the machine (excluding consumables). Technical support is available 24/7.
4. Do you provide operation training?
Yes, we can send professional engineers to the working site for installation, adjustment, and comprehensive operation training.
5. How long is the typical delivery time?
Standard machines take 3-15 days. Customized or non-standard machines take 15 to 30 days depending on specific requirements.
6. What payment methods are accepted?
We support various payment methods including L/C, T/T, D/P, and Western Union.
Honghe Machinery
