FAQ
1. What is the standard response time for service inquiries?
We aim to reply to all inquiries within 12 hours. For after-sales support, we provide 24-hour availability to ensure your production remains uninterrupted.
2. What kind of guarantee do you provide for the machinery?
The machine comes with an 18-month guarantee. Additionally, we provide a 2-year quality assurance for the main structure (excluding consumables) and offer technical support via email or call.
3. Do you offer on-site training and installation?
Yes, we provide equipment operation training. Professional engineers can be dispatched to your site for installation, adjustment, and comprehensive staff training.
4. How long does delivery typically take?
Standard machines are usually delivered within 3 to 15 days. For non-standard or customized equipment tailored to specific requirements, the delivery timeframe is 15 to 30 days.
5. What payment methods are accepted?
We support various payment methods including T/T, L/C, D/P, and Western Union to suit your procurement preferences.
6. Why might there be a price difference compared to other suppliers?
The difference often lies in the quality of internal components. We use world-renowned and reliable electrical parts to minimize breakdowns and extend the machine's lifespan.