1. Are you a professional manufacturer?
Yes, we are a professional manufacturer with more than 5 specialized workshops.
2. What kind of after-sales service do you provide?
We offer 24-hour after-sales service, respond within 12 hours, and have over 12 years of experience in the field with fluent English communication.
3. What is the warranty period for the machinery?
Our standard guarantee is 18 months, with a 2-year quality guaranty for the machine (excluding consumables).
4. Do you provide equipment operation training?
Yes. We can send professional engineers to the working site for installation, adjustment, and comprehensive operation training.
5. How long is the typical delivery time?
For standard machines, it takes 3-15 days. For non-standard or customized machines, it ranges from 15 to 30 days.
6. What are the available payment methods?
We accept various payment methods including T/T, L/C, D/P, and West-union according to your convenience.